Crime Analyst (J.O#11031ie)
Last Day to Apply: November 09, 2018
Employment Type: Full Time
TRANSIT ENFORCEMENT UNIT
TRANSIT ENFORCEMENT DEPARTMENT
The Toronto Transit Commission (TTC) is North America’s third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC’s vision is to be a transit system that makes Toronto proud. The TTC’s recruitment efforts are directly aligned to its mission of providing “a reliable, efficient, and integrated bus, streetcar, and subway system that draws its high standards of customer care from our rich traditions of safety, service, and courtesy.”
- Developing reports, identifying trends, and providing strategic and statistical support to the Transit Enforcement Department as it relates to criminal offences, provincial offences and bylaw data
- Reporting Key Performance Indicators (KPIs) relevant to the work assigned; identifying problem areas and criteria; providing recommendations with the support of research, analysis and reporting methodologies
- Developing and creating various reports for tracking purposes, including standardized and specialized statistical reports, graphs, maps and charts
- Creating and maintaining the data integrity of all databases related to the work; and coordinating data collection, data entry and running database audit reports
- Providing administrative assistance and performing related duties as assigned
- Participating in the TTC customer service Ambassador Program
- Responsible for treating passengers and employees with respect and dignity and ensuring the needs of passengers and employees with disabilities are accommodated and/or addressed in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer
SKILLS, KNOWLEDGE & EXPERIENCE
- Completion of post-secondary education in computers, business administration or other relevant field, or the equivalent, combined with prior work experience in a similar or related job
- Sound knowledge of law enforcement principles, law enforcement terminology, the Criminal Code, municipal, provincial, and federal statutes that pertain to the work performed
- Demonstrated, comprehensive knowledge of researching, analyzing and interpreting crime-related information/data from a variety of sources (e.g. criminal offences, provincial offences, bylaw data) including the ability to identify issues, forecast trends, etc.
- Sound knowledge of computers and software applications related to the work (Crystal Report Writer, ArcGIS, Minitab, Microsoft Word, Excel, Access) to manipulate computer databases as well as proven ability to manage and maintain databases including creating queries and SQL stored procedures and Access reports
- Demonstrated ability to identify measures or indicators of database system performance and identify the actions needed to improve or correct performance, relative to the goals of the database system
- Detail oriented; and ability to produce quality work, meet required deadlines and work with minimal supervision
- Effective interpersonal, oral and written skills; and presentation and problem solving skills
- Must be able to obtain and maintain an appointment as a Commissioner of Oaths; and must pass background investigation/security checks as required from time to time
- Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees
Annual Salary Range: $57,366.40 - $71,635.20 (Level 6) – 35 Hour Work Week
At the Toronto Transit Commission (TTC), we place a high value on establishing a workplace where people are challenged and respected every day, and we keep Toronto moving with a dedication to service, safety and convenience that is unparalleled in our industry. We invite you to join our team in delivering on our commitment to creating a transit system that makes Toronto proud.
Hiring and selection preferences are not given in the employment of an employee’s relatives. Relatives of current TTC employees cannot be hired, assigned transferred or promoted into positions, where there is a potential conflict of interest due to relationship. If you are qualified for the position for which you are applying, you will be required to disclose the name, relationship, and position of any relative who is a current TTC employee at the employment interview.
The TTC is committed to fostering a positive workplace culture with a workforce that is representative of the communities it serves. Committed to the principles of diversity and inclusion, the TTC encourages applications from all qualified applicants. Accommodation is available for applicants, including those with disabilities, throughout the recruitment process. Please contact Human Resource- Employment Services at (416) 393-4570.