Sign In or Sign Up

Technical Writer (J.O#11030ie)

Job Opportunity Program
Toronto, Ontario

Last Day to Apply: November 09, 2018
Employment Type: Full Time





The Toronto Transit Commission (TTC) is North America’s third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC’s vision is to be a transit system that makes Toronto proud. The TTC’s recruitment efforts are directly aligned to its mission of providing “a reliable, efficient, and integrated bus, streetcar, and subway system that draws its high standards of customer care from our rich traditions of safety, service, and courtesy.”


  • Developing and creating policies, processes, and technical work methods; updating and managing standards, procedures, work methods, work plans, forms, templates, reports and spreadsheets
  • Analysing onsite conditions, work requirements and engineering specifications to determine cost effective work methods
  • Participating in technical problem solving, complex diagnostics, and quality assurance activities
  • Liaising with supervisory, technical and field personnel to recommend and implement improvements to procedures and work methods
  • Providing training to staff and union employees on technical maintenance and testing procedures for new equipment and modifications
  • Auditing maintenance procedures to assure conformance and consistency
  • Participating in the TTC customer service Ambassador Program
  • Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer


  • Excellent technical writing skills to prepare documents such as maintenance, test/failure, replacement, standard operating procedures, templates, and forms
  • Demonstrated organizational and planning skills, in directing, training staff and union personnel on various aspects of work
  • Strong, well-developed and effective interpersonal and communication skills to effectively communicate with supervisors, technical and trades personnel and external contractors
  • Must be proficient in the use of a personal computer and applications related to work including MS Office, AutoCAD, Draftsight and/or Solidworks, and familiarity with or ability to quickly learn the data and methodologies for Inventory Finance System (IFS), and Maximo
  • Good judgement that is supported by strong analytical and problem-solving skills
  • Ability to use software and database packages to analyse information and develop trends, statistical profiles and economic comparisons
  • Must be able to develop and administer in-house technical training program
  • A valid non-probationary class G driver’s license, may be required to use own automobile in order to travel to the different project work sites
  • Completion of a post-secondary program in the field(s) of Electrical, Mechanical or Civil engineering, with specific knowledge of technical principles, methods and practice in power distribution system, Rail, Track, structure, or and general mechanical systems or any combination of education, training with experience deemed to be equivalent
  • OACETT certification as an Engineering Technologist, PEO registration as a Professional Engineer or Engineer–in-Training are assets
  • Demonstrated proficiency in structured / unstructured document authoring and design using Adobe FrameMaker in technical writing
  • Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees

Annual Salary Range: $64,082.20 - $80,116.40 (Level 7SA) 35 Hour Work Week

We thank all applicants for their interest but advise that only those selected for an interview will be contacted

At the Toronto Transit Commission (TTC), we place a high value on establishing a workplace where people are challenged and respected every day, and we keep Toronto moving with a dedication to service, safety and convenience that is unparalleled in our industry. We invite you to join our team in delivering on our commitment to creating a transit system that makes Toronto proud.

Hiring and selection preferences are not given in the employment of an employee’s relatives. Relatives of current TTC employees cannot be hired, assigned transferred or promoted into positions, where there is a potential conflict of interest due to relationship. If you are qualified for the position for which you are applying, you will be required to disclose the name, relationship, and position of any relative who is a current TTC employee at the employment interview.

The TTC is committed to fostering a positive workplace culture with a workforce that is representative of the communities it serves. Committed to the principles of diversity and inclusion, the TTC encourages applications from all qualified applicants. Accommodation is available for applicants, including those with disabilities, throughout the recruitment process. Please contact Human Resource- Employment Services at (416) 393-4570.

Do you need technical assistance with your job application? Please refer to this or .

Skip to the main content