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Video Services Technician (2) (J.O# 10973ie)

Job Opportunity Program
Toronto, Ontario

Last Day to Apply: October 16, 2018
Employment Type: Full Time




The Toronto Transit Commission (TTC) is North America’s third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC’s vision is to be a transit system that makes Toronto proud. The TTC’s recruitment efforts are directly aligned to its mission of providing “a reliable, efficient, and integrated bus, streetcar, and subway system that draws its high standards of customer care from our rich traditions of safety, service, and courtesy.”

We are currently seeking 2 Video Service Technicians to work a 40 hour work week that requires working shifts, including weekends and statutory holidays.


  • Collects, catalogues, stores and disseminates video images gathered from TTC surface vehicles, subway trains, subway stations and other TTC buildings and facilities
  • Processes CCTV images from various TTC locations to support on-going investigations including criminal and workplace matters
  • Conducts video retrieval activities in accordance with the standards set by the Ontario Privacy Commission and TTC’s Video Recording Policy, and in harmony with other TTC departments and Emergency Response agencies
  • Assists members of the Criminal Investigations Unit with investigations of a complex, confidential and sensitive nature as it relates to video retrieval issues
  • Attends court on behalf of the TTC and provides evidence related to CCTV images as well as acts as the TTC representative with lawyers, agencies and defendants regarding the disclosure of video images as required
  • Participation in the TTC customer service Ambassador Program
  • Responsible for treating passengers and employees with respect and dignity and ensuring the needs of passengers and employees with disabilities are accommodated and/or addressed (within area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer


  • A completed University Degree or College Diploma in a related discipline (law enforcement, information technology, business management) and several years of directly related work experience; or a combination of education, training and experience deemed to be equivalent
  • Comprehensive knowledge of computers, CCTV equipment and related software
  • Sound knowledge of various government legislation including the Trespass to Property Act and Criminal Code of Canada, security and/or law enforcement operations/investigations, and the related techniques used for investigations
  • Sound knowledge of the court system and its processes and procedures for presentation and preservation of evidence
  • Sound judgement and well-developed investigative and organizational skills for planning, scheduling work, and maintaining inventories; and demonstrated ability to prioritize assignments and meet deadlines
  • Good administrative and interpersonal skills including tact and diplomacy for dealing with issues and investigations of a sensitive nature; effective verbal and written communication skills for report writing; and highly developed customer service skills for dealing with internal and external clients
  • Must possess a valid Province of Ontario Class G Driver’s Licence, and successfully complete the TTC’s instruction for the operation of a TTC automobile
  • Must have or acquire a good general knowledge of the TTC's properties, operations and security practices; and good knowledge of the TTC’s Video Recording Policy and related privacy policies
  • Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.

Annual Salary Range: $65,561.60 - $81,868.80 (Level 6SA) – 40 Hour Work Week

At the Toronto Transit Commission (TTC), we place a high value on establishing a workplace where people are challenged and respected every day, and we keep Toronto moving with a dedication to service, safety and convenience that is unparalleled in our industry. We invite you to join our team in delivering on our commitment to creating a transit system that makes Toronto proud.

Hiring and selection preferences are not given in the employment of an employee’s relatives. Relatives of current TTC employees cannot be hired, assigned transferred or promoted into positions, where there is a potential conflict of interest due to relationship. If you are qualified for the position for which you are applying, you will be required to disclose the name, relationship, and position of any relative who is a current TTC employee at the employment interview.

The TTC is committed to fostering a positive workplace culture with a workforce that is representative of the communities it serves. Committed to the principles of diversity and inclusion, the TTC encourages applications from all qualified applicants. Accommodation is available for applicants, including those with disabilities, throughout the recruitment process. Please contact Human Resource- Employment Services at (416) 393-4570.

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