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Employee Development Specialist (2) (Temp/Perm) (J.O #10971ie)

Job Opportunity Program
Toronto, Ontario

Last Day to Apply: October 23, 2018
Employment Type: Full Time




**One position is permanent and one is a temporary opportunity of approximately 12 months**

Guided by a new and ambitious Corporate Plan, the Toronto Transit Commission (TTC), North America’s 3rd largest transit system, has embarked on a 5-year journey to transform into a transit system that makes Toronto proud. Our ongoing recruitment efforts are strategically aligned with the TTC’s corporate mission “to provide a reliable, efficient, and integrated bus, streetcar, and subway system that draws its high standards of customer care from our rich traditions of safety, service, and courtesy.”

We are currently seeking one permanent and one temporary Employee Development Specialist.


  • Designs, co-ordinates, implements, facilitates and evaluates a variety of staff, supervisory/leadership, management, diversity and human resources related training and development programs
  • Provides customized training solutions designed to serve the specific need of a department or team, including workshops and programs on safety, leadership, appropriate workplace conduct and conflict-resolution
  • Provides expertise and consultation on various training and supervisory/leadership issues and concerns
  • Identifies and analyzes training and development needs; prepares training proposals and strategies; defines course objectives and outcomes; and designs training programs with the most effective training methodologies/program format
  • Provides training expertise and professional development strategies in support of other departments’ training initiatives
  • Provides individual employee career and educational counselling; and conducts one on one sensitivity sessions, counseling and educating employees who have been referred through the grievance process, department management and/or the TTC’s Diversity & Human Rights staff, as a result of workplace harassment, workplace violence, inappropriate conduct and/or conflict-related issues
  • Participates in the TTC customer service Ambassador Program
  • Responsible for treating passengers and employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (within their area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer


  • Certificate/Diploma in Adult Education/Training & Development combined with several years of directly related work experience in management and leadership skills training experience, or a combination of education, training, and experience deemed to be equivalent
  • Comprehensive understanding of management, supervisory, leadership, personal and professional development principles and practices
  • Comprehensive knowledge of adult education principles, methods, materials and techniques combined with demonstrated ability to apply them to course design and delivery
  • Comprehensive knowledge of the techniques and methodologies related to training needs assessment and program design, facilitation and evaluation
  • Knowledge and demonstrated experience related to one on one sensitivity counselling and career and educational counselling
  • Excellent facilitation and presentation skills; good written communication skills; and well-developed interpersonal skills to deal with a diverse client base
  • Proficiency in Microsoft Office (PowerPoint, Word, Outlook) and the ability to operate and troubleshoot a variety of audio-visual/computer teaching aids
  • Sound knowledge of the OH&S Act and regulations and familiarity with health and safety programs (incident investigation, workplace inspection and hazard/risk assessment) as well as sound knowledge of Bill 168 and AODA are assets
  • Completion of post-secondary education in Occupational Health & Safety and experience in a unionized work environment are also assets
  • Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees

Annual Salary Range: $80,007.20 - $100,027.20 (Level 9) - 35 Hour Work Week

We thank all applicants for their interest but advise that only those selected for an interview will be contacted

At the Toronto Transit Commission (TTC), we place a high value on establishing a workplace where people are challenged and respected every day, and we keep Toronto moving with a dedication to service, safety and convenience that is unparalleled in our industry. We invite you to join our team in delivering on our commitment to creating a transit system that makes Toronto proud.

Hiring and selection preferences are not given in the employment of an employee’s relatives. Relatives of current TTC employees cannot be hired, assigned transferred or promoted into positions, where there is a potential conflict of interest due to relationship. If you are qualified for the position for which you are applying, you will be required to disclose the name, relationship, and position of any relative who is a current TTC employee at the employment interview.

The TTC is committed to fostering a positive workplace culture with a workforce that is representative of the communities it serves. Committed to the principles of diversity and inclusion, the TTC encourages applications from all qualified applicants. Accommodation is available for applicants, including those with disabilities, throughout the recruitment process. Please contact Human Resource- Employment Services at (416) 393- 4570

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