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Human Resources Advisor (2) (J.O#10876ie)

Job Opportunity Program
Toronto, Ontario

Last Day to Apply: August 14, 2018
Employment Type: Full Time




The Toronto Transit Commission (TTC) is North America’s third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC’s vision is to be a transit system that makes Toronto proud. The TTC’s recruitment efforts are directly aligned to its mission of providing “a reliable, efficient, and integrated bus, streetcar, and subway system that draws its high standards of customer care from our rich traditions of safety, service, and courtesy.”


We are currently seeking two Human Resources Advisors (HRAs). The HRAs are based out of 250 Bloor Street East, but are expected to spend the majority of their time imbedded in their assigned business unit(s) work locations.


  • Acts as first point of contact for HR matters within assigned TTC business unit(s) and builds relationships with the client management team as a trusted advisor and facilitator to translate client needs into HR deliverables
  • Provides support and guidance to managers/supervisors through interpretation and implementation of corporate policies, procedures and collective agreements, ensuring compliance with applicable legislation and regulations
  • Provides coaching and counselling to clients on areas such as staff career development, performance management, labour relations, attendance management and workplace investigations
  • Coordinates the recruitment requisitions for assigned business unit(s), working with the Talent Management team to review short-listed candidates, schedule and conduct interviews, conduct reference checks, etc.
  • Participates in aspects of labour relations in conjunction with the Employee Relations Consultant (ERC) including Step1 and Step 2 grievances and CA interpretation, and provides support in the administration of employee discipline as required
  • Provides support in all aspects of attendance management, working with managers to assess specific attendance issues, identify potential problems and provide a solution or alternative, write correspondence letters, and participate in attendance meetings when necessary
  • Partners with Occupational Health & Claims Management (OHCM) in providing support for employees on short-term and/ or long-term leave, TWP or OI to ensure the assigned unit’s management is aware of any accommodation requirements
  • Consults with or coordinates services through the appropriate HR section of expertise in addressing/resolving client issues and priorities
  • Conducts impartial workplace investigations in conjunction with client management to help resolve complaints within assigned unit and provide recommendations on best course of action to ensure consistency and compliance
  • Identifies training needs and develops ad-hoc or ongoing client specific training programs/roundtables to deliver to management and staff on key critical topics
  • Assists in compiling relative HR metrics and data to identify areas for improvement within assigned unit(s)
  • Demonstrates ability to take on various strategic HR and special projects with TTC wide implications as required
  • Participates in the TTC customer service Ambassador Program  
  • Responsible for treating passengers and employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (within their area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer


  • A completed University Degree or College Diploma in a related discipline, and 5 years of directly related work experience in a heavily unionized, operational environment; or a combination of education, training and experience deemed to be equivalent
  • Demonstrated knowledge of the principles and practices of HR management and related legislation and regulations such as the Occupational Health & Safety Act, Employment Standards Act and Ontario Human Rights Code
  • Sound knowledge of HR management functions including: staffing, change management, employment accommodation, attendance management, labour relations, grievance management, performance management and discipline, organizational design and job analysis/classification, pay administration, compensation and staffing
  • Knowledge of HR processes/programs/policies relating to attendance management, accommodation in the workplace, workplace violence, safety, health and wellness, illness and injury management and return to work
  • Knowledge of risk management and case management techniques and the stages of the grievance process
  • Excellent presentation skills and strong written and oral communication
  • Strong customer service orientation and relationship management skills to build and sustain effective working relationships
  • Strong consultation and interpersonal skills; case management, planning and organizational skills; and ability to deal with frequent interruptions, urgent matters and constantly changing priorities
  • Project management skills to lead or participate on self-directed teams, projects and initiatives
  • Proficiency with relevant computer software applications and databases such as MS Word, Excel, PowerPoint and Outlook
  • Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees

Annual Salary Range: $72,672.60 – $90,818.00 (Level 8SA) – 35 Hour Work Week

At the Toronto Transit Commission (TTC), we place a high value on establishing a workplace where people are challenged and respected every day, and we keep Toronto moving with a dedication to service, safety and convenience that is unparalleled in our industry. We invite you to join our team in delivering on our commitment to creating a transit system that makes Toronto proud.

Hiring and selection preferences are not given in the employment of an employee’s relatives. Relatives of current TTC employees cannot be hired, assigned transferred or promoted into positions, where there is a potential conflict of interest due to relationship. If you are qualified for the position for which you are applying, you will be required to disclose the name, relationship, and position of any relative who is a current TTC employee at the employment interview.

The TTC is committed to fostering a positive workplace culture with a workforce that is representative of the communities it serves. Committed to the principles of diversity and inclusion, the TTC encourages applications from all qualified applicants. Accommodation is available for applicants, including those with disabilities, throughout the recruitment process. Please contact Human Resource- Employment Services at (416) 393-4570.

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