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Head - Transit Enforcement (J.O#10865ie)

Job Opportunity Program
Toronto, Ontario

Last Day to Apply: August 10, 2018
Employment Type: Full Time




The Toronto Transit Commission (TTC) is North America’s third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC’s vision is to be a transit system that makes Toronto proud. The TTC’s recruitment efforts are directly aligned to its mission of providing “a reliable, efficient, and integrated bus, streetcar, and subway system that draws its high standards of customer care from our rich traditions of safety, service, and courtesy.”


We are currently seeking a Head of Transit Enforcement.


  • Plans, directs and coordinates activities for transit enforcement operations to ensure the protection of TTC assets, vehicles, facilities, employees, and customers from crime and security related loss and by maintaining a safe and secure climate both within and outside the TTC
  • Manages staff within Transit Enforcement, Fare Inspections and System Security and other sections relevant to area of responsibility.
  • Develops, updates and implements various training programs/standards, policies, procedures, manuals, business plans and performance measures related to the area of responsibility
  • Develops and implements revenue protection strategies and procedures to ensure financial accountability and manages the fare inspection activities specifically related to the Proof of Payment operation as well as other programs
  • Develops and manages relationships with other law enforcement agencies to ensure best practices are shared and understood and attends major security or emergency incident sites to assume security command including the department’s command post to ensure the department effectively fulfils its emergency and security responsibilities
  • Participates in the TTC Customer Service Ambassador program
  • Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (within their area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer


  • Completion of a post-secondary school education in a related discipline, or the equivalent, combined with progressively responsible work experience
  • Comprehensive knowledge of law enforcement and security management practices including security investigation principles, methods and techniques
  • Comprehensive knowledge of the Criminal Code and other applicable government legislation related to the work
  • Well-developed understanding of a risk based approach to safety and security on a large transit system and how to implement appropriate controls to manage that risk
  • Ability to act as a key advisor on security, safety and law enforcement matters
  • Sound judgement, highly developed organizational, administrative and interpersonal skills
  • Demonstrated analytical and problem solving skills
  • Demonstrated verbal communication and report writing skills
  • Ability to exercise tact and diplomacy when dealing with issues of a sensitive nature
  • Highly developed leadership and motivational skills to plan, direct, and supervise staff and union employees
  • Comprehensive knowledge of computers and computerized applications and systems related to the work
  • Possession of a valid, non-probationary, Province of Ontario class “G” driver’s license and the ability to use your personal vehicle with appropriate insurance coverage or operate a TTC vehicle for work assignments.
  • Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees

Annual Salary Range: $111,784.40 - $139,776 (Level 12SA)

At the Toronto Transit Commission (TTC), we place a high value on establishing a workplace where people are challenged and respected every day, and we keep Toronto moving with a dedication to service, safety and convenience that is unparalleled in our industry. We invite you to join our team in delivering on our commitment to creating a transit system that makes Toronto proud.

Hiring and selection preferences are not given in the employment of an employee’s relatives. Relatives of current TTC employees cannot be hired, assigned transferred or promoted into positions, where there is a potential conflict of interest due to relationship. If you are qualified for the position for which you are applying, you will be required to disclose the name, relationship, and position of any relative who is a current TTC employee at the employment interview.

The TTC is committed to fostering a positive workplace culture with a workforce that is representative of the communities it serves. Committed to the principles of diversity and inclusion, the TTC encourages applications from all qualified applicants. Accommodation is available for applicants, including those with disabilities, throughout the recruitment process. Please contact Human Resource- Employment Services at (416) 393-4570.


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