Sign In or Sign Up

Supervisor - Transit Stops (J.O#10684ier) - Repost

Job Opportunity Program
Toronto, Ontario

Last Day to Apply: November 02, 2018
Employment Type: Full Time



*If you previously applied during the original posting period of April 13 – April 19, 2018 and July 12- July 18, 2018 no need to reapply as all applications will still be considered. Thank you.

The Toronto Transit Commission (TTC) is North America’s third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC’s vision is to be a transit system that makes Toronto proud. The TTC’s recruitment efforts are directly aligned to its mission of providing “a reliable, efficient, and integrated bus, streetcar, and subway system that draws its high standards of customer care from our rich traditions of safety, service, and courtesy.”       

We are currently seeking a Supervisor – Transit Stops.


  • Ensuring proper analysis and evaluation of all TTC surface transit stops and platforms to conform with applicable spacing and traffic safety standards and established technical guidelines related to land use, roadway operating conditions, safe operation, and customer convenience, from both operational and customer-access perspectives;
  • Leading the systematic review of all stops, through detailed site investigations, documentation and various analyses, for determining the feasibility of placing or modifying stop arrangements to increase service efficiency and improve pedestrian safety; also to ensure the proper existing condition of all stops;
  • Coordinating the installation of stops by the Plant Maintenance Department, ensuring the required clearances and approvals from utility companies are obtained;
  • Planning, coordinating and overseeing work through to completion for various projects such as transit stop modifications to comply with AODA legislation, to accommodate articulated buses, and to allow for the safe operation of low floor streetcars; stop maker modernization; and other projects included in the TTC Charter that relate to the various transit stop elements;
  • Ensuring that detailed and thorough reviews are conducted of all development applications pertaining to stop-related aspects, in accordance with the TTC’s technical guidelines e.g. City installation site plans for transit shelters , proposed bicycle lane installations, road resurfacing/reconstruction projects; also reviews of traffic signal drawings provided by the City;
  • Ensuring appropriate liaison (including leading meetings/discussions) with City departments, developers, outside agencies, homeowners, as well as TTC departments, for documenting, communicating and/or following up on impacts to the design, location, construction of stops and platforms and related TTC operations;
  • Documenting, assessing, and responding to complaints and suggestions for new stops on existing routes, or for the removal/relocation of existing stops as submitted by TTC Operators, the public (through Customer Service Reports), City politicians, etc.;
  • Overseeing the section’s activities relating to the databases supporting the TTC’s next stop announcement systems, and the development and ongoing maintenance related to the department’s TRIPS database and Trapeze InfoAgent database that supports the corporate Internet Trip Planner and the Next Vehicle Arrival Systems and GIS related programs;  
  • Preparing various reports, letters, etc. relating to areas of responsibility;
  • Planning, organizing, directing, monitoring and evaluating the daily work activities of section staff engaged in related duties;
  • Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed ( if applicable and within your area of responsibility ) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer;
  • Participation in the TTC Customer Service Ambassador Program.


  • Sound knowledge of traffic engineering principles, methods and practices;
  • Sound knowledge of, and hands-on experience with GIS software such as ArcGIS and the creation of shapefiles;
  • Strong working knowledge of databases and applications, as well as scheduling software (Trapeze is used by the Department);
  • Thorough knowledge of TTC surface routes, and the ability to read/correctly interpret route schedules;
  • Thorough knowledge of the City of Toronto, including surrounding municipalities;
  • Ability to interpret maps, road construction and development plans/applications;
  • Sound judgement and well developed technical, organizational, analytical, problem solving, interpersonal, verbal communication and report writing skills;
  • Strong supervisory and administrative skills;
  • Strong working knowledge of PC applications (MS Office Suite);
  • A valid Class “G” Driver’s license for the Province of Ontario; will be required to successfully complete TTC training for operating a non-revenue TTC vehicle;
  • A Community College diploma in Civil Engineering Technology/a University degree in Civil Engineering, with strong emphasis on traffic engineering, and significant experience;
  • Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.

Annual Salary Range: $80,007.20 - $100,027.20 (Level 9SA) – 35 Hour Work Week

At the Toronto Transit Commission (TTC), we place a high value on establishing a workplace where people are challenged and respected every day, and we keep Toronto moving with a dedication to service, safety and convenience that is unparalleled in our industry. We invite you to join our team in delivering on our commitment to creating a transit system that makes Toronto proud.

Hiring and selection preferences are not given in the employment of an employee’s relatives. Relatives of current TTC employees cannot be hired, assigned transferred or promoted into positions, where there is a potential conflict of interest due to relationship. If you are qualified for the position for which you are applying, you will be required to disclose the name, relationship, and position of any relative who is a current TTC employee at the employment interview.

The TTC is committed to fostering a positive workplace culture with a workforce that is representative of the communities it serves. Committed to the principles of diversity and inclusion, the TTC encourages applications from all qualified applicants. Accommodation is available for applicants, including those with disabilities, throughout the recruitment process. Please contact Human Resource- Employment Services at (416) 393-4570.


Do you need technical assistance with your job application? Please refer to this or .

Skip to the main content