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Human Rights Consultant (2) (Temp/Perm) (J.O#10501ie)

Job Opportunity Program
Toronto, Ontario

Last Day to Apply: December 20, 2017
Employment Type: Full Time



**One permanent and one temporary opportunity for approximately 20 months**

Guided by a new and ambitious Corporate Plan, the Toronto Transit Commission (TTC), North America’s 3rd largest transit system, has embarked on a 5-year journey to transform into a transit system that makes Toronto proud. Our ongoing recruitment efforts are strategically aligned with the TTC’s corporate mission “to provide a reliable, efficient, and integrated bus, streetcar, and subway system that draws its high standards of customer care from our rich traditions of safety, service, and courtesy”.                          

We are currently seeking two Human Rights Consultants to join our Diversity & Human Rights team.


  • Participating in the development, implementation and administration of human rights policies and programs at the TTC to advance and support a service and work environment free from harassment, discrimination and violence
  • Conducting and coordinating investigations into complaints and incidents in line with best practices for investigation, interviewing parties, collecting evidence, providing analysis and authoring written investigation reports for alleged violations of TTC’s Respect and Dignity Policy, Workplace Violence Policy and Accommodation in the Workplace Policy, the Ontario Human Rights Code and the Occupational Health & Safety Act as it relates to workplace violence and workplace harassment (Bill 168 and 132 amendments)
  • Providing guidance to management and employees on their rights and responsibilities with respect to legislated and corporate policy requirements
  • Working closely with management and/or employees to identify, develop and implement resolution strategies for human rights related complaints
  • Participating in the development and delivery of human rights related training/information programs to TTC
  • Attending Human Rights Tribunal of Ontario mediations and hearings as a corporate advisor
  • Regularly collaborate with various departments (Legal Department, Human Resources, Service Delivery, Operations, Customer Service)
  • Participation in the TTC Customer Service Ambassador Program
  • Responsible for treating passengers and employees with respect and dignity and ensuring the needs of passengers and employees with disabilities, and other needs related to the protected grounds under the Ontario Human Rights Code, are accommodated and/or addressed (within their area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer


  • Post-secondary school graduation in a relevant discipline, combined with several years of directly related work experience
  • Thorough knowledge of the Ontario Human Rights Code, the Human Rights Tribunal of Ontario’s procedures, the Accessibility for Ontarians with Disabilities Act, the Occupational Health & Safety Act (Bill 168 and 132 amendments), and other relevant legislation combined with a good knowledge of equal opportunity principles, diversity and inclusion principles, and jurisprudence related to human rights issues
  • Demonstrated ability to interpret various corporate policies relating to workplace violence, workplace harassment and discrimination, accommodation and accessibility, code of conduct, and equal opportunity, as well as Collective Agreements
  • Extensive interviewing and investigative skills and experience, particularly in workplace conduct investigations
  • Strong conflict resolution and mediation skills and experience
  • Highly developed use of judgement, discretion and objectivity, supported by strong analytical and problem solving skills
  • Superior organizational and case management skills and ability to independently manage a high volume of cases
  • Demonstrated culturally competent and professional communication (both verbal and written), relationship-building and interpersonal skills, including the ability to deal with issues of a sensitive and confidential nature, and emotionally charged clients and use of empathy and patience in helping others understand processes and outcomes
  • Superior report writing, training and presentation skills
  • Demonstrated ability to work under pressure, multitask and manage competing priorities
  • Proficient in the use of a PC and related software applications such as MS Word, Excel, case management databases, etc. required to perform duties
  • An LL.B. and experience in human rights law are definite assets
  • Must have or rapidly acquire a comprehensive knowledge of Orders related to the Ontario Human Rights Code including disability accommodation and accessibility requirements pertaining to passengers and employees.

Annual Salary Range: $80,007.20 - $100,027.20 (Level 9) – 35 hour work week

At the Toronto Transit Commission (TTC), we place a high value on establishing a workplace where people are challenged and respected every day, and we keep Toronto moving with a dedication to service, safety and convenience that is unparalleled in our industry. We invite you to join our team in delivering on our commitment to creating a transit system that makes Toronto proud.

Hiring and selection preferences are not given in the employment of an employee’s relatives. Relatives of current TTC employees cannot be hired, assigned transferred or promoted into positions, where there is a potential conflict of interest due to relationship. If you are qualified for the position for which you are applying, you will be required to disclose the name, relationship, and position of any relative who is a current TTC employee at the employment interview.

The TTC is committed to fostering a positive workplace culture with a workforce that is representative of the communities it serves. Committed to the principles of diversity and inclusion, the TTC encourages applications from all qualified applicants. Accommodation is available for applicants, including those with disabilities, throughout the recruitment process. Please contact Human Resource- Employment Services at (416) 393-4570.


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