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Chief Operating Officer (J.O. #8629e)

Job Opportunity Program
Location: Toronto, Ontario
Posted On: November 04, 2013
Last Day to Apply: December 31, 2013
Employment Type: Full Time

Chief Operating Officer

Operations Group

Guided by a new and ambitious Corporate Plan, the Toronto Transit Commission (TTC), North America’s 3rd largest transit system, has embarked on a 5-year journey to transform into a transit system that makes Toronto proud. Our ongoing recruitment efforts are strategically aligned with the TTC’s corporate mission “to provide a reliable, efficient, and integrated bus, streetcar, and subway system that draws its high standards of customer care from our rich traditions of safety, service, and courtesy”.

We are currently seeking a CHIEF OPERATING OFFICER


  • Ensuring a high level of performance, safety and customer service for “back of house” operations, including Bus Maintenance & Shops, Plant Maintenance, Streetcar Maintenance, Subway Operations, Revenue Operations and Operations Control.
  • Developing an Operations Group structure that effectively implements approved budgets, and aligns program / project delivery with broader corporate goals and objectives
  • Establishing strategic corporate Operations Group policies, guidelines and practices
  • Developing, executing, maintaining, and negotiating commercial contracts with key rolling stock and rail infrastructure suppliers
  • Ensuring that the commercial and contractual position of the TTC is optimised and protected in rail vehicle/ infrastructure related negotiations
  • Ensuring that established maintenance procedures are being carried out according to industry standards
  • Addressing recommendations arising from operating experience and audits, conducted both internally, and by the American Public Transportation Association (APTA)
  • Delivering a portfolio of programs and improvements to infrastructure and vehicle maintenance
  • Ensuring appropriate quality assurance programs are established
  • Ensuring the accurate reporting of financial and performance results
  • Directing and overseeing the development of appropriate capital and annual operating budgets for the Operations Group
  • Ensuring supervisory competence across Operations through internal development, succession planning, and external hiring
  • Ensuring all TTC policies and standards are adhered to by all employees in the Operations Group
  • Fostering professional working relationships and a positive work environment to enhance staff engagement
  • Approving selection of senior staff, and conducting performance reviews of senior management
  • Acting as a resource, and providing timely and accurate advice and guidance
  • Preparing and presenting reports and recommendations to senior management and the TTC Board
  • Liaising with management personnel from throughout the TTC to ensure the proper co-ordination of joint projects/activities
  • Ensuring the development of collective bargaining proposals, including participation in the collective bargaining process
  • Substituting for the Chief Executive Officer as required
  • Responsible for providing leadership in overseeing the work of Group and/or Department staff (either directly or through direct reports) ensuring that accessibility/accommodation needs of TTC passengers and/or employees are effectively met in a timely fashion in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer


  • A Post Graduate Degree in Business Administration or the equivalent, combined with extensive and progressively responsible experience in transit management at a senior level.
  • Professional Engineering designation is an asset
  • Comprehensive knowledge of the delivery and management of rail operations, and the maintenance of  vehicles/infrastructure for a major urban transportation system
  • Experience in delivering high budget, large scale infrastructure & vehicle related projects in an efficient manner
  • Broad knowledge of business administration, commercial negotiation, fiscal and human relations concepts and practices
  • Thorough understanding of applicable human resources policies, legislation/regulations regarding safety, employment and human rights, etc.
  • Experience in initiating and fostering culture change in a large unionized environment
  • Demonstrated ability in formulating complex budgets, goals, objectives, policies and long range programs
  • Sound judgment, highly developed management, strategic planning, supervisory, organizational, interpersonal, oral, and written communication skills
  • Excellent presentation, public relations, facilitation, negotiation and project management skills
  • Sound analytical and problem solving skills, and the ability to manage change effectively
  • Must exercise tact and diplomacy when providing direction and support to others
  • Extensive management/supervisory experience, preferably in a unionized environment
  • Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees

Annual Salary Range: $206,697.40 - $258,367.20 (Level 17)

At the Toronto Transit Commission (TTC), we place a high value on establishing a workplace where people are challenged and respected every day, and we keep Toronto moving with a dedication to service, safety and convenience that is unparalleled in our industry. We invite you to join our team in delivering on our commitment to creating a transit system that makes Toronto proud.

Committed to the principles of employment equity, the TTC encourages applications from Aboriginal people, people with disabilities, racial minorities, and women. We thank all applicants for their interest, but advise that only those selected for an interview will be contacted.

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