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Deputy Chief Operating Officer (J.O. #8619er)

Job Opportunity Program
Location: Toronto, Ontario
Posted On: February 14, 2014
Last Day to Apply: March 18, 2014
Employment Type: Full Time

Deputy Chief Operating Officer

Subway Operations

Guided by a new and ambitious Corporate Plan, the Toronto Transit Commission (TTC), North America’s 3rd largest transit system, has embarked on a 5-year journey to transform into a transit system that makes Toronto proud. Our ongoing recruitment efforts are strategically aligned with the TTC’s corporate mission “to provide a reliable, efficient, and integrated bus, streetcar, and subway system that draws its high standards of customer care from our rich traditions of safety, service, and courtesy”.

We are currently seeking a DEPUTY CHIEF OPERATING OFFICER


  • Ensuring a high level of performance, safety and customer service for the Rail Cars & Shops, Rail Infrastructure and Subway/SRT Transportation Departments
  • Developing an effective organizational structure that implements approved budgets, goals and objectives
  • Ensuring the provision of appropriate repair, maintenance, and quality control for all: TTC railcars and work vehicles; electrical equipment for power and overhead, subway/SRT/streetcar/surface wiring and service, signals and communications; and subway/SRT/streetcar track, structure, and tunnels
  • Developing appropriate capital and operating budgets
  • Ensuring the development of collective bargaining proposals, including participation in the collective bargaining process
  • Ensuring the accurate reporting of financial and performance results
  • Establishing strategic and effective policies, guidelines and instructions
  • Ensuring supervisory competence through internal development, succession planning, and external hiring Promoting and maintaining professional working relationships
  • Fostering a positive work environment to enhance staff engagement
  • Acting as a resource, and providing timely and accurate advice and guidance
  • Preparing and presenting reports and recommendations to senior management and the TTC Board Substituting for the Chief Operating Officer as required
  • Responsible for providing leadership in overseeing the work of Group and/or Department staff (either directly or through direct reports) ensuring that accessibility/accommodation needs of TTC passengers and/or employees are effectively met in a timely fashion in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer


  • Thorough knowledge of subway operations and related technical and operational issues, rules and procedures
  • Comprehensive knowledge of the delivery and management of major rail-based transportation systems
  • Broad knowledge of business administration, fiscal and human relations concepts and practices
  • Thorough understanding of applicable human resources policies, legislation/regulations regarding safety, employment and human rights, etc.
  • Demonstrated ability to formulate complex budgets, goals, objectives, policies and long range programs
  • Sound judgment skills, and highly developed management, supervisory, organizational, interpersonal, oral, and written communication skills
  • Extensive and progressively responsible senior management experience, preferably in a unionized environment
  • University Degree in Business Management/Administration or extensive, proven expertise in the field of subway operations combined with progressively responsible managerial work experience in subway operations and the management of infrastructure
  • Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employeesKnowledge of modern subway practices including the introduction of one-person operation, migration to automatic train control, and planning of large scale operational events

Annual Salary Range: $160,396.60 - $200,564.00 (Level 15). A comprehensive benefit package is also available (subject to plan eligibility criteria).

Location:  Based in Toronto, Ontario at one of the TTC properties.

At the Toronto Transit Commission (TTC), we place a high value on establishing a workplace where people are challenged and respected every day, and we keep Toronto moving with a dedication to service, safety and convenience that is unparalleled in our industry. We invite you to join our team in delivering on our commitment to creating a transit system that makes Toronto proud.

Committed to the principles of employment equity, the TTC encourages applications from Aboriginal People, people with disabilities, racial minorities, and women. Accommodation is available for applicants with disabilities throughout the recruitment process. Please contact Human Resource- Employment Services at (416) 393-4570.

TTC Business and Mailing Address:  1900 Yonge Street, Toronto, Ontario, M4S 1Z2

This is a permanent, full-time opportunity.


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