Transit Enforcement Officers (J.O. #8591e)
Transit Enforcement Officers
Transit Enforcement Unit
Service Delivery Group
CUPE, Local 5089
There are NEW application procedures for this position, so be sure to review ALL of the information carefully before you submit your application:
Guided by a new and ambitious Corporate Plan, the Toronto Transit Commission (TTC), North America’s 3rd largest transit system, has embarked on a 5-year journey to transform into a transit system that makes Toronto proud. Our ongoing recruitment efforts are strategically aligned with the TTC’s corporate mission “to provide a reliable, efficient, and integrated bus, streetcar, and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy.”
We are currently seeking Transit Enforcement Officers.
- Delivering law enforcement, emergency/incident response, investigation, patrol, crime prevention, inspection including revenue protection, detection, deterrent, and customer service duties to protect TTC employees, customers, facilities and vehicles;
- Carrying out the duties of a Provincial Offences Officer, agent and occupier of the TTC in accordance with Canadian/Provincial/Municipal laws and established contracts, agreements, policies or procedures, etc.
- Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (within their area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer.
Skills, Knowledge & Experience
- As a pre-requisite to applying for this job, you must pass pre-hire testing/screening conducted by Applicant Testing Services (ATS) and submit a current, valid ATS results profile as requested;
- Comprehensive knowledge of law enforcement and security operations;
- Comprehensive knowledge of and ability to apply the Criminal Code of Canada, the Controlled Drugs and Substances Act, the Mental Health Act, the Liquor Licence Act, the Trespass to Property Act, the TTC By-Law No. 1 and other municipal, provincial and federal statutes relevant to the work;
- Sound knowledge of the court system and its processes, and investigation, surveillance and crime/loss prevention principles, techniques and equipment;
- Strong and effective interpersonal, verbal and written communications skills and the ability to be diplomatic, tactful, patient and courteous while providing a high level of customer service;
- Requires strong situational assessment, analytical, problem solving and decision making skills and the ability to apply these skills in difficult, challenging and dangerous situations;
- Requires solid administrative and organizational skills to prioritize and complete planned/unplanned duties including investigations, patrol, enforcement activities, incident/emergency response, criminal and internal investigations business plan assignments, etc.;
- Working knowledge of computers, applications and systems related to the work (Microsoft Word, Excel, databases, etc.);
- Must pass the TTC Enforcement Officer recruitment and established training standards including the qualification requirements, various selection criteria and a comprehensive selection process;
- Must pass mandatory re-qualification training and tests and background investigation/checks, as required;
- Pending a new Special Constable Agreement between the TTC and Police Service Boards, you must be eligible to obtain and maintain special constable status in accordance with the established Agreement;
- Requires a Community College Diploma in the field of Law Enforcement or the equivalent, combined with several years of directly related work experience;
- Requires a valid, non-probationary, Province of Ontario class “G” driver’s licence;
- Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees;
Hourly Rate $33.35 - $41.68 (Level 7) (Required to work 80 hours bi-weekly with rotating shifts and off days).
At the Toronto Transit Commission (TTC), we place a high value on establishing a workplace where people are challenged and respected every day, and we keep Toronto moving with a dedication to service, safety and convenience that is unparalleled in our industry. We invite you to join our team in delivering on our commitment to creating a transit system that makes Toronto proud.
Committed to the principles of employment equity, the TTC encourages applications from Aboriginal people, people with disabilities, racial minorities, and women. We thank all applicants for their interest, but advise that only those selected for an interview will be contacted.