Manager - Quality Assurance
MANAGER – QUALITY ASSURANCE
Capital Programming Department
Engineering, Construction & Expansion Group
Reporting to the Director – Risk Analysis & Quality Assurance, the Manager – Quality Assurance is responsible for the development and implementation of the Quality Management Plan within the Engineering, Construction & Expansion (ECE) Group. You will promote quality achievement, establishing performance standards, procedures, and audit programs in order to meet business requirements, as well as identifying and recommending process improvements to increase efficiency, effectiveness and quality throughout the ECE Group. This involves, but is not limited to, providing planned, systematic oversight of project management, construction activities and the contractor’s quality program for supporting project delivery in a timely, cost effective manner, with the required level of quality. You direct and supervise a team of Quality Assurance Officers and Inspectors in related activities. Specific responsibilities include: formulating and managing the Quality Management Plan, ensuring integration and consistency with ECE requirements; interfacing with the project management and construction teams to establish audit plans, and analyzing findings/issues identified through audits for determining quality and performance trends; managing the performance of the quality management system which involves setting QA compliance objectives, monitoring and analysing data against defined performance parameters, producing statistical reports including trending for quality KPIs, identifying action items, working with project teams and contractors for continuous improvement, and managing lessons-learned; working with ECE and other TTC staff in related functional activities such as contract requirements, procurement, construction procedures and timing, etc. to meet quality goals; providing support as appropriate to construction field staff for quality issues e.g. interpretation of construction specifications; coordinating and/or leading the development of reporting and measurement systems/processes that are aligned with the ECE Group’s key quality measures; providing advice, training, documentation and other tools and resources for supporting quality management and quality improvement; and ensuring timely reports of performance, sensitive issues to the Director and/or other senior personnel as required. You are responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (within your area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer. Annual Salary Range: $87,287.20 - $109,145.40 (Level 10).
You have sound knowledge of quality assurance, quality control, quality management systems, quality auditing, and continuous improvement through extensive experience in the development, implementation and management of a quality assurance program in complex infrastructure programs and projects. Experience in the oversight of contractor quality assurance and quality control programs, and a good understanding of construction techniques is desirable. Your comprehensive knowledge of project management principles and practices is combined with sound judgement; well developed planning, organizational, analytical and problem solving abilities; effective interpersonal, presentation, and (oral and written) communication skills; proficient computer skills. You have keen observation skills and are detail oriented. Must have the ability to direct the activities of others and interface with multi-disciplinary project teams. These skills and knowledge would normally be acquired through a University Degree in a relevant discipline (Engineering, Business), or the equivalent, plus several years of directly related experience in a project management or engineering environment. Formal auditor training is required, and you must have or acquire CAPM or PMP certification. Requires a valid Province of Ontario non-probationary Class “G” Driver’s license and use of own vehicle for attending at field and manufacturer sites. Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
Committed to the principles of employment equity, the TTC encourages applications from Aboriginal people, people with disabilities, racial minorities, and women. We thank all applicants for their interest, but advise that only those selected for an interview will be contacted.
Posting ends: June 28, 2013 (11:59 p.m. ET)